Returns & Exchanges

At Mellow, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.

3

Attach the Label

Download and print your prepaid shipping label from the portal and securely fix it to the outside of your return package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing